Gallup's J. Fleming will Speak on: Human Sigma: Managing the Employee - Customer Encounter, 2/22/10
Gallup Organization Principal and Chief Scientist for their Global Engagement and Human Sigma Practices will address WC Philly Members and Other Invited Guests
WC Philly Members are Specially Invited to this MENG Sponsored Program
Monday, February 22, 2010
6:30 PM - 09:00 PM
Temple's Fox School of Business
Main Campus - Alter Hall, Philadelphia, PA
"Human Sigma: Managing the Employee – Customer Encounter”
with speaker John Fleming
About John Fleming:
John H. Fleming, Ph.D., is a Principal at Gallup and Chief Scientist for Gallup’s Customer
Engagement and HumanSigma practices. He consults with Gallup’s global clients to help them
improve customer engagement and enhance their business effectiveness. Fleming is a coauthor of
the Harvard Business Review article “Manage your Human Sigma” (August, 2005) as well as the
book, Human Sigma: Managing the Employee-Customer Encounter (Gallup Press, 2007). .
Prior to joining Gallup, Fleming spent six years as a member of the psychology faculty at the
University of Minnesota. He received his doctorate in social psychology and a master’s degree
from Princeton University and his bachelor’s degree from the College of William and Mary in
Williamsburg, Virginia. He lives near Princeton, New Jersey with his wife Robin, and their twin
daughters, Allison and Emma.
Fee: $25.00
Click here to register: : https://www.123signup.com/register?id=jnkkv
Click Here for Directions
About MENG:
MENG is a national network of top-level marketing executives. The organization is devoted to enhancing its members' professional skills, relationships, and knowledge and prides itself on a culture of genuine camaraderie.
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